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The Top AiThority Articles Of 2023

In this blog, we have put in the top 10 articles on our website that our readers found captivating. However, no fixed parameter has been followed for the sequence of their representation below.

As we bid farewell to another transformative year in the realm of artificial intelligence, it’s time to reflect on the intellectual journey we’ve undertaken together. In this compilation, we proudly present “The Top AiThority Articles of 2023,” a curated selection that encapsulates the most influential, insightful, and groundbreaking content that has graced our platform. From cutting-edge advancements to thought-provoking analyses, these articles not only capture the pulse of the AI landscape but also offer a glimpse into the future of technology and innovation. Join us as we revisit the highlights, celebrate the accomplishments, and delve into the captivating narratives that have defined the AI discourse in the past year.

Read: Top 10 News of AWS in 2023

A great tech article should clarify complex concepts, ensuring that even non-experts can grasp the main ideas. It should address current and relevant topics in the tech industry, providing valuable insights applicable to the present context.  Real-world examples and case studies help readers understand how the technology discussed can be applied, enhancing the article’s practical relevance. The article should captivate readers with an engaging writing style, making technical information accessible and maintaining the reader’s interest throughout.

Read: Top 10 News of Red Hat in 2023

Biggest AI Trends Transforming the Customer Service Industry (And, How You Can Prepare for the Future)

At, business leaders periodically share their insights on the role of AI in customer service operations. We have a collection of hundreds of interviews and guest posts that specifically talk to our readers on the role of AI in organizations and how they disrupt the contactless businesses.

Points discussed-

  • Are chatbots useful?
  • Why should you use AI workflow management and optimization?
  • Is AI-assisted customer service plan better than human-only efforts?
  • Customer Service Teams Infuse AI and Automation in Pursuit of Efficiency
  • Workflow Design and optimization
  • Agent Performance Management 
  • How to prepare for the future with the contact center chatbots?=
  • 1-to-1 Personalized messaging
  • Recommendation Engines
  • How to Thrive in the Era of Generative AI?

Five Things You Should Do to Ace your Customer Service Strategy with Artificial Intelligence

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With cloud-based contact centers becoming the go-to investment hubs for omnichannel customer communication and support management, including AI-powered capabilities ensures that the agents can quickly respond to every customer query without sacrificing the quality of service at any stage. In fact, AI-assisted customer service strategy is the most effective and agile way to deliver a personalized, predictive experience that drives deeper conversations and improves customer loyalty.

Points discussed-

  • Why do speed and quality of service matter to a contact center?
  • What AI in Customer Service” Means to You and Your Organization
  • Laying a Solid Data Infrastructure for AI ML Processes
  • Does your contact center respond to customer queries from different regions?
  • Mitigate Bot Failures at All Cost
  • Upskill Customer Agents with AI ML Training
  • What kind of contact center software features are you currently focusing on?

The Future of CRM: 10 AI-Driven Platforms Redefining 2023

One of the key benefits of AI-based CRMs is their ability to provide predictive analytics, helping businesses anticipate customer needs and behaviors. With data-driven predictions, sales teams can focus their efforts on the most promising leads, increasing their chances of closing deals successfully.

Top 10 AI-powered CRMs of 2023

    • Salesforce Einstein
    • Microsoft Dynamics 365 AI for Sales
    • HubSpot CRM with Sales Hub
    • Zoho CRM with Zia AI
    • SAP CRM
    • Freshsales with Freddy AI
    • Oracle CX Sales
    • Insightly
    • SugarCRM
    • Nimble

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