Natural Language AiThority Interview with Rebecca Clyde, Co-founder and CEO of Botco.ai Sudipto Ghosh Oct 19, 2023 Generative AI has toppled many antique beliefs that existed in the customer success and communications industry. While the buzz around…
Technology Hybrid Work, AI Tools Shake Up Australian Contact Centers Business Wire Sep 22, 2023 As customer experience becomes central to company performance, enterprises turn to cloud solutions and service providers, ISG Provider Lens report…
Machine Learning Cognigy Unveils Its Knowledge AI Solution for Enterprise Customer Service Business Wire Aug 30, 2023 Harnessing the Power of Generative AI, New Question and Answer Technology Delivers Ability to Create AI Agents in a Fraction of Time With a…
Machine Learning AiThority Interview with Fabrice Martin, Chief Product Officer of Qualtrics XM for Customer… Sudipto Ghosh Aug 15, 2023 Brands are constantly trying to provide the best customer service by keeping with the latest customer experience (CX) trends. CX has emerged as a key…
Technology Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week AIT News Desk Jul 26, 2023 Significant resource planning efficiencies help European customer service outsourcer release valuable time back into customer care…
Natural Language AiThority Interview: Top AI and ML Trends Transforming the Customer Service Industry Sudipto Ghosh Jul 17, 2023 Generative AI may be a new beast in the town, and yet to be fully tamed for the industry purposes. However, its impact on every business,…
Machine Learning Invoca Ushers in a New Era of CX by Transforming Contact Centres With Real-Time Data That Permits PR Newswire Jun 23, 2023 Invoca, a recognized leader in conversation intelligence AI, broadens its innovative PreSense product for modern contact centers to connect with…
Cloud TCN Enhances SMS Consent Tracking Feature for its Advanced Contact Center Platform, TCN Operator Cision PRWeb May 30, 2023 TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies,…
ChatGPT IntelePeer Integrates ChatGPT into its SmartAgent Solution Business Wire Apr 20, 2023 SmartAgent will leverage generative AI technologies alongside its analytics and list of industry-leading conversational AI solutions, enabling…
Chatbots & Intelligent Assistants AiThority Interview with Chris Maeda, Co-Founder & CTO at Botco.ai Sudipto Ghosh Mar 15, 2023 Hi, Chris. Welcome to our Interview Series. Please tell us a little bit about your journey in the industry. How did you arrive at the idea of…