Technology Why Community and Communications are Critical to Building Your Brand Robert Collins Sep 20, 2023 There are a few cornerstone principles to the Always-On Public Relations approach and one I’ve been promoting for many a year. Build Your Community…
SaaS SoftwareReviews Users Reveal the Best Voice of the Customer Software to Analyze Feedback and Improve… AIT News Desk Oct 7, 2022 SoftwareReviews, a leading source for insights on the software provider landscape, has published its 2022 Voice of the Customer (VOC) Emotional…
Technology HCL Technologies Earns High Marks in 2022 Gartner Peer Insights ‘Voice of the Customer’ for Digital… AIT News Desk Apr 26, 2022 HCL Technologies earned high praise from its customers in the 2022 Gartner Peer Insights ‘Voice of the Customer’ report for Digital Commerce. Digital…
Customer Experience NICE Named Top Provider for Voice of the Customer by Metrigy AIT News Desk Apr 7, 2022 NICE VoC customers achieved measurable improvements in business metrics including revenue increase, cost decrease, and agent efficiency…
Sales and Customer Support Alida Named A Visionary In 2021 Gartner Magic Quadrant For Voice Of The Customer Solutions AIT News Desk Dec 3, 2021 The Gartner evaluation recognizes Alida for its vision and execution Alida, a leader in Total Experience Management (TXM), announced it has been…
IT and DevOps Dynatrace Rated Highest in 2021 Gartner Peer Insights Customers Choice for Application Performance… AIT News Desk Sep 15, 2021 Software intelligence company Dynatrace announced it has been named a Customers’ Choice in the September 2021 Gartner Peer Insights ‘Voice of the…
Sales and Customer Support Pittsburgh (West Virginia) Tops the List of Worst Cities For Customer Service in the US AiT Analyst Aug 20, 2021 Pittsburgh has been revealed as the city with the most customer service complaints, followed by Baltimore and Atlanta. West Virginia is the worst…
Data Management Infinidat Is Recognized as a May 2021 Gartner Peer Insights Customers’ Choice for Primary Storage… AIT News Desk Apr 28, 2021 Infinidat, a leading provider of enterprise-class storage solutions, announced that the company has been named a May 2021 Gartner Peer Insights…
Voice Voxco Recognized in Now Tech: Voice-of-the-Customer (VoC) Vendors Report AIT News Desk Mar 3, 2021 Report from highly regarded research firm includes Voxco as a VoC specialist focused on healthcare, financial services, and retail sectors Voxco, a…
SaaS Concentrix Creates Voice of the Customer Essentials Platform to Transform Customer Interactions AIT News Desk Feb 10, 2021 Concentrix’ Essentials platform—which builds on the success of its award-winning ConcentrixCX SaaS platform—helps businesses launch a superior Voice…