InMoment, the leading provider of Experience Improvement solutions, announced that it has deepened its partnership with Bright, an award-winning, immersive learning platform, and has developed a fully integrated, AI-powered upskilling application to expand employees’ abilities, improve coaching, and decrease skill gaps. The offering provides a new way for large enterprises to elevate the employee journey, leading to a better overall customer experience (CX).

The integrated Bright and InMoment solution takes real-time InMoment data from the enterprise’s operations—such as handle times, error rates, NPS, or customer survey scores—to identify each associate’s strengths and weaknesses. Bright then automates a personalized, monthly upskilling path tailored to learners’ development opportunities. The upskilling includes AI-powered simulations, during which learners are rated and coached as they speak, make decisions, and use simulated systems, making the practice and coaching experience realistic and relevant to the employee’s goals.

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“When companies talk about adaptive learning, they usually mean adjusting a learner’s future courses based on prior quiz results,” said Rob Wright, CEO of Bright. “This is useful to a point, but it’s limited to the courses and quizzes in the company’s library, and it emphasizes content review over true practice and skill building. What we’re doing now with InMoment is in a whole different category of personalization and automation.”

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“As a longtime player in the Customer Experience Management space, we love the way this offering supports our vision of enabling an integrated CX approach by leveraging CX through EX,” said EVP of AI Products at InMoment, Jeff Catlin. “Employees practice the exact conversations that we’ve identified are negatively impacting the customer journey. The fact that Bright and InMoment can automate this process means we are making it easier to lift the customer journey, one employee and one skillset at a time.”

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Over the last several years, Bright has leveraged InMoment’s best-of-breed natural language processing (NLP) and AI stack to change how organizations and health systems train their associates. Bright’s approach to conversation, chat, and software simulations, powered by the InMoment AI engine, has helped reduce training costs and ramp times up to 50% for customer and patient experience roles. This expanded partnership builds on that success and sets the foundation to bring the companies’ combined offerings to their collective customer bases.

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• The power of an AI-based NLP engine combined with human expertise to dramatically accelerate learning and prove the ROI of training investments

• Fills the market gap for developing a new generation of highly-skilled employees

Lexalytics, an InMoment company and pioneer in AI-based NLP technology, announced an original equipment manufacturer (OEM) partnership with Bright, an immersive learning and simulation company. Bright will integrate Lexalytics’ Semantria API within Bright’s practice and coaching-based training platform as part of its continued efforts to reimagine the corporate learning function.

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With millions of employees leaving their jobs in the past year in what is being called the “Great Resignation,” the combined Bright and Lexalytics solution will help companies identify the training and coaching employees require to gain a sense of purpose and value. Bright’s approach to learning – now powered by Lexalytics – also gives companies the ability to drive two times faster employee ramp-up time, and reduce training costs by more than 25 percent.

“Our next-generation, AI-powered NLP engine is about providing our partners the power of AI as a way to unearth hidden intelligence within their platforms,”says Jeff Catlin, Head of Lexalytics. “We’re looking forward to working with Bright to extend the power of automated AI within the immersive learning market.”

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“Bright’s approach to immersive learning has been helping customers answer the L+D question leaders care about most:  Are my people ready? The Lexalytics partnership helps us do that in an even more powerful, scalable way in a fraction of the time it would have taken us to do this on our own,” says Rob Wright, CEO, Bright. “While most training companies are using AI to decide what classes learners should take next, we’re pushing the technology much further. This partnership delivers the corporate learning world’s first fully customizable AI-powered simulation + coaching engine. The results will be fewer classes and quizzes, more life-like practice, and an increased ability to prove that investments in training are actually paying off. ”

This partnership delivers a great sense of purpose for both companies and what can be achieved together as they move forward to shaping the future of learning through immersive learning, coaching, real-life practice, leveraging a human-led and AI-powered solution.

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The industry-leading web data platform, Bright Data, announced the release of its new product, BrightVPN. BrightVPN disrupts the traditional VPN market by offering the same features as subscription-based VPNs while remaining 100% free to users. As a result, BrightVPN opens the door to millions of users to enjoy anonymous, secure browsing.

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Unlike traditional VPN services, no email or account is needed, so users retain complete anonymity. BrightVPN was designed for everyone – zero technical skills are required; in fact, it takes 40 seconds from downloading BrightVPN to achieve complete anonymity.

True to Bright Data’s mission of making the Web transparent to all, BrightVPN enables users to reach any website, in any country, avoiding regional or other competition-led reasons for blockages. BrightVPN is powered by Bright Data’s extensive infrastructure, which is used by its 10,000+ customers, including Fortune 500 firms.

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Users of BrightVPN become part of a larger crowdsourcing network that allows researchers and companies to easily access public web data for multiple purposes. As part of its commitment to transparency, BrightVPN allows its users to see and control which sites are accessed by Bright Data. Most of these are well-known online shopping and academic sites. Users may easily control when they allow their IP address to be used, and even grant or deny access to specific sites.

BrightVPN is an excellent alternative to paid VPNs as it allows users to remain anonymous and protect their IP from being tracked for commercial reasons quickly, easily and for free.

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